Contact Us
Have a question, feedback, or need help with your account? We'd love to hear from you.
We typically respond within 24 hours.
Frequently Asked Questions
You can cancel your subscription at any time through your device's Settings > Apple ID > Subscriptions. Your premium access will continue until the end of your current billing period.
Open Preplo, go to Profile > Subscription section, and tap 'Restore Purchases'. This will restore any previous purchases linked to your Apple ID.
Preplo supports YouTube, TikTok, and Instagram Reels. Simply paste a video URL to extract the recipe.
Yes! You get 1 free recipe extraction to try Preplo — no account required. Every paid plan also starts with a free trial: 1 week on the monthly plan ($9.99/mo) or 2 weeks on the yearly plan ($49.99/yr). You can cancel anytime during the trial, and we'll send you a reminder 2 days before it ends.
Premium unlocks unlimited recipe extractions, unlimited saved recipes, multiple shopping lists, enhanced cook mode with timers and video player, and AI-powered recipe variations.
Go to Profile > Settings > Delete Account. This will permanently delete your account and all associated data.